Payment & Refund Policy

Disclaimer: For the purpose of this Payment & Refund Policy, we refer to ourselves as (“TTR-E, we, us, or our”). This document outlines the payment terms for our services as well as the conditions under which refunds may be requested.

1. Payment Terms
At TTR-E, our pricing is designed to reflect the comprehensive value of our ecommerce management solutions. Our services help you manage and operate thousands of TikTok Shop accounts through features such as automated listing, comprehensive product management, order processing, and detailed payout reporting. By making a payment to us, you acknowledge and agree to the following terms:

Pricing and Fees:

Our service packages start from $500 for the ALL IN ONE solution, and from $1,000 for TikTok Shop management. These fees are clearly outlined at the time of purchase and are subject to change with prior notice.

All listed prices are in USD and exclude any applicable taxes unless otherwise stated.

Payment Methods:

We accept payments via major credit and debit cards, and may offer additional payment options (e.g., PayPal, bank transfers) as available on our website.

All transactions are processed securely through our designated payment gateway.

Billing and Invoicing:

Upon successful payment, you will receive an electronic invoice detailing the services purchased.

Payment is due at the time of purchase, and access to our services will be granted only after confirmation of payment.

2. Refund Policy
Due to the digital nature of our services and the immediate value provided upon activation, please review our refund guidelines carefully:

Digital Services and Finality:

All payments made for our services are final. Once the service has been activated or work has commenced, refunds will not be issued.

Cancellation and Refund Requests:

If you wish to cancel your service request, please contact us within 14 days of your purchase date if the service has not yet been activated.

In cases where cancellation is requested before the initiation of any service, a refund may be granted after deducting any applicable processing or administrative fees.

Service Activation and Partial Use:

If any portion of the service has been activated, utilized, or partially delivered, no refunds will be provided. This policy is in place due to the nature of our digital and operational services, which are non-tangible and immediately impactful upon activation.

Dispute Resolution:

In the event of a dispute regarding billing or a refund request, we encourage you to contact our support team. We are committed to reviewing each case on its merits and will make every effort to address your concerns in a fair and timely manner.

3. Amendments and Updates
TTR-E reserves the right to modify or update this Payment & Refund Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about our payment practices and refund terms.

4. Contact Information
If you have any questions, concerns, or require further clarification regarding our payment terms or refund policy, please reach out to us using the details below:

Email: partners@ttr-e.com
Address: 367 – 375 Queen’s Road Central, Sheung Wan, Hong Kong.

By making a payment for TTR-E’s services, you agree to the terms set forth in this Payment & Refund Policy. Thank you for choosing TTR-E as your trusted partner in ecommerce operations.